The AmeriContact leadership team have been pioneers in the contact center industry having built over 200 contact centers worldwide, and operated, consulted, evaluated and certified using ISO IEEE and Six Sigma Black Belt processes over 150 national and international centers over the last two decades.
We have "lived" the challenges of new technologies and functionality, experience the pitfalls and values of building and managing in developing international locations, been on the leading (sometimes bleeding) edge of changing strategies and client requirements. We have seen disastrous environments and world-class operations.
From these experiences emerged a tremendous need for companies to take advantage of the best values in outsourcing without wasting time and valuable resources, and to continue to meet their customer satisfaction and quality requirements. Therefore, AmeriContact 's founders built the AmeriContact Group of centers to provide American performance and quality, with world-class competitiveness and value pricing. While still offering international knowledge, experience and outsourcing solutions to those clients that need that strategy for their market.
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