Our Technology leverages the power of the Internet to deliver Voice over IP to our multiple locations were we can load-balance using Thin Client-browser based CRM tools.
Thin Client Contact Management
Thin Client Knowledge Management
Data Mining & Business Analysis
Our Knowledge Management Capabilities include Data Mining to identify inferences and optimize the Customer-interface solution. We then identify patterns and develop Process Management "Challengers" to test alternative methodologies, continually monitored and further analyzed and optimized.
American Value From The Heartland
We integrate the knowledge acquired during Data Mining into 'Decision Support Applets' that our team uses to navigate the customer interaction. Customized interactions, with the various Customer Profiles, are continually modified to optimize the outcome.